Privacy policy

Privacy Policy

Last updated: 21 August 2026

Nexavell ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

Who We Are
Nexavell
27 Brickyard Drive, Hucknall, Nottingham, England, NG15 7PE
Email: support@nexavell.com

Information We Collect

  • Contact details: name, email address, phone number, delivery and billing address
  • Order information: products purchased, order value, order history
  • Payment information: processed securely by our payment provider — we do not store full card details
  • Technical data: IP address, browser type, device information, and cookies collected when you browse our site

How We Use Your Information
We use your information to:

  • Process and deliver your orders
  • Communicate with you about your order, enquiries, or account
  • Improve our website, products, and customer service
  • Send marketing emails, only if you have opted in (you can unsubscribe at any time)
  • Comply with legal and tax obligations

Legal Basis for Processing
We process your data under the UK GDPR on the basis of contract performance (fulfilling your order), legitimate interest (improving our service), consent (marketing), and legal obligation (accounting records).

Sharing Your Information
We may share your information with:

  • Delivery couriers, to get your shed or kennel to you
  • Payment processors, to handle transactions securely
  • IT and email service providers who support our operations

We do not sell your personal data to third parties.

Cookies
Our website uses cookies to improve your browsing experience, remember your basket, and analyse site traffic. You can control cookies through your browser settings.

Data Retention
We keep your personal data only as long as necessary to fulfil the purposes described above, or as required by law (e.g. accounting records for 6 years).

Your Rights
Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent to marketing at any time
  • Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, contact us at support@nexavell.com.

Data Security
We use appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.